Terms and conditions / Shipping

By using ENCRUST ME website you accept that:
You agree that you have read, understood and agree to be bound by the below terms and conditions which govern the purchase and use of products from  ENCRUST ME online.

ENCRUST ME  reserves the right to make changes to, delete, vary or add any information on the ENCRUST MEwebsite, to the services described therein at any time without notice. These terms and conditions are subject to change from time to time, such changes to be effective from posting on the ENCRUST ME website.

The collections by ENCRUST MEmay not show the true colours as captured in the images displayed on this website. Please note that variations in computer monitors may result in slight colour distortion from the original piece.

CURRENCY:
Prices quoted on this site are displayed in Australian dollars $.

 

SHIPPING:

Once order is received please allow 24 hours for posting from Perth, Western Australia.  

Normal Australia Post may take approximately 2 to 8 days for delivery within Australia with no tracking - free of charge.  

Express Post Australia option is provided with approximately 2 to 5 days delivery within Australia with a tracking number  - $10 per order

International Post may take 7 to 20 days and will come with a tracking number - $20

International packages may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination and are the responsibility of the recipient.  


REFUND POLICY:
All jewellery is thoroughly quality controlled and checked for any faults before it is despatched to the customer. Should you receive an item which is faulty please contact us immediately via email at josie.diamand@gmail.com

All faults must be reported within 3 business days of receiving goods. If you would like to exchange a faulty item you may do so for the same item subject to availability.   

Please note that wear and tear of items will not be classified as faulty and therefore cannot be returned. Our products have a strong coating to not tarnish if looked after for over a year.  Water and chemicals such as perfumes are not used on it.  Please do not swim or bathe in our jewellery.                                          
Items cannot be returned if you have changed your mind.
All shipping charges for exchanges are incurred by the customer.


AFTER CARE:
When dressing place your jewellery on last as this prevents the piece from coming into contact with sharp objects and harsh chemicals (perfumes and hairspray). Avoid exposure to extreme heat including sunlight and chlorine. It is also recommended that you do not wear your jewellery in water as this can tarnish the appearance of the jewellery.
ENCRUST ME is not responsible for careless wear or storage of pieces.